Thank you for visiting our website! To ensure the best after-sales service, please see the following exchange and return policy:
Special requests, such as customizing names or writing names.
– The bullion is neither returned nor exchanged.
The customer has the right to exchange or return the product within 24 hours of receiving it.
No exchange or return is allowed after 24 hours from receipt.
All exchanges or returns are done exclusively via WhatsApp.
In the event of a manufacturing error or defect, Silvera store will bear all shipping costs.
In the absence of a manufacturing error or defect, the customer bears the round-trip shipping costs.
The customer must ship the product within two days of the shipping label being issued to avoid order cancellation.
The replacement product will be shipped within a maximum of 14 business days from the receipt of the returned product.
If the customer does not receive the shipment and it is returned to the store, the transaction is considered a refund and 29 riyals, the shipping cost, is deducted from the refunded amount.
The product must be in its original condition and unused.
Silvera store reserves the right to inspect the product before approving the exchange or return process.
After accepting the return request, examining the product and ensuring that it meets the return conditions, the refund request is submitted to the payment provider or bank.
The refund process is being processed by the bank or payment service provider, and the process may take up to 14 business days for the amount to be deposited into the customer's account, depending on the policy of the bank or payment service provider.
To follow up on the status of the refund after the reference number has been issued, please contact the bank or payment provider and provide them with the refund reference number.
Silvera Store reserves the right to cancel any order due to a technical malfunction on the site, a price error, or stock shortage, and the amount will be refunded without obligation to provide the product.
The order cannot be cancelled after shipment, and the amount will be refunded if the shipment is returned to the store according to the return policy and after deducting any applicable shipping fees.
Silvera Store reserves the right to modify its exchange and return policy without prior notice.
To request an exchange or return, please contact us via WhatsApp.
Saturday to Thursday | 9 AM to 6:30 PM
